Hey, I'm going to vent a little about my personal early experience with getting the bike. I want to start off saying I really do like the bike and I'm probably just having some bad luck.
So I got the bike about 4 weeks ago now and for the past week it's been in the shop. When I got the bike it already had some crate damage, but I wasn't going to let that stop me from enjoying it. The gas tank cover, swing arm, and engine cover was damaged. The dealer replaced the cover right away but the other parts are on backorder. 2 weeks into owning the bike I notice a little dried up river on my garage floor coming from the bike of a black liquid. I thought at first it was some kind of overflow drainage. The day after I stop by a friends house and when I start the bike it started pissing the black fluid on the ground. It was dark and hard to tell exactly where is was coming from (somewhere below the engine cover) but it stopped after a few minutes. I rode it home and start it the next morning. It does it again but I collect some of it. It was weird because it was black but felt very thin. I thought it was too thin to be oil but didn't know what else it could be because it was really black. So I bring it straight to the dealer. After about 2 hours they figured out it was actually coolant. They think the coolant was mixing with grease leaking out the seam between parts causing to make it black. As a precaution they drained and refilled the oil and coolant, saw nothing wrong. They thought it was coming from the water pump, but they took it apart and everything looked fine. They tightened everything back up, said it looked good and gave it back to me. 3 miles down the road, its start pissing everywhere. My boot and lower part of the bike got soaked, and carefully rode it back right to them. I was nervous because a lot was getting on my rear tire on the way. Of course, I bring it back to them it stops, but the evidence is there. They have no idea, but order a new water pump. Bike has been there since last Friday. Also, the bike only has 550 miles on it.
Now I'm not angry (not yet at least) but I am very annoyed because of a few things.
1 - The crate damage on a new bike, but of course Yamaha is replacing everything.
2 - Now this leak and not being able to ride the bike before cold weather starts hitting. Warranty is paying for part but now I have no bike to ride.
3 - SHIPPPING. In the year 2020 how does the dealer not get tracking on anything. First when they ordered the bike I called them 1-2 times a week for an update, but they had no idea when the bike was going to arrive. Now with this part I called them Wednesday afternoon for an up on the part and bike. They have no idea when the part is coming, they think this week. Also, the parts to fix from crate damage, they have no idea when its coming. It would be fine if they said "tracking shows the part will be here next week". It's not about how long they're taking, it's just they have now way to give you a heads up. When they got the bike originally in they just called me saying "its here", not "hey it will be here tomorrow" or anything. I couldn't get it that day because I had other things to do. Same with this now I can plan when the bike will be ready. It's just annoying.
That's my little rant. Not sure if this is common with other dealers or not, but I'm a person who like to plan their week and know when something is coming or will be ready. Everything I order online comes with tracking, how come they do get it? I have been told by people that if they have my bike for over a week,I should complain to Yamaha. Haven't done that yet. Not really a big fan of doing that either, but if this doesn't fix the coolant issue, I will.