I've had suspension work done by infamous shops trained and offering products from Race Tech and Ohlins in the past and the best overall suspension I've ridden on was the bike Traxxion Dynamics did for me about 5 years ago (an FZ1). They took my full page of notes, weight, riding style, etc. and nailed it perfectly.
Okay, I eat my words. Dan is the man. He was holding back a set for me, knowing that I was the first one to perk up. I have assured him that I will do a complete DYI and R&D evaluation complete with videos and pictures. Cartridges were my last holdout. As most of you know, I am the first to jump on modifications to make the bike comparable to the Superbikes that I am accustomed to riding. I will be dialing in my PCV with Auto Tune the same time I am looking for a baseline fork setup. I am so excited.
Doug, I had a similar experience with Traxxion.....as far as e mail, they put much more effort into working on suspension I was a little put off by that, but once I got my parts from them, it became ok....very ok, really.
They always got back to me, but it sometimes took a while....VERY much worth waiting for. I think its the nature of the business. Anyone who could help us, on e mail, is probably out working in the shop.