Did some road testing this weekend, with some grease on the shock rod to measure travel. Here are my findings:
No matter if I'm on fully hard or fully soft rebound/compression clicks, I feel many bumps at both low speed and high speed.
I do seem to use most (3/4s?) of my suspension travel with the clicker on a soft setting. It's as if the spring gives that much 'give' then comes to a hard stop.
If I pin the throttle, the back will squat and use pretty much ALL of the travel (more so than any impacts from bumps!?)
I rode around with my girlfriend (65kg + gear) on the back - the ride felt more compliant, the little bumps were much less
I tried to ride around with the full hard rebound/compression setting, but after a few hundred metres on a bumpy road, I thought "ok that's enough I proved the point" as it was so jarring, like those 1900s hardtail motorbikes! It didn't use full travel, however
Essentially, it feels like there is low speed dampening i.e. when I accelerate, and when there's a dip in the road, BUT, there is zero dampening for high speed, quick impacts
From what I see, everyone reports the forks to be undersprung on the XSR. However, I am on very light preload and the softest setting for rebound/compression, and the forks barely use 2/3 travel, only pushing a little further with a big emergency stop. Might pull the caps off and see if the top of the spring is marked with a rate.
Unfortunately, I couldn't see a marking on my shock spring and I don't have a jig to suspend the frame to get the shock out. I also don't want to touch it in case the shop is prepared to exchange it etc, so I want to avoid scratches and marks
I'm aware this thread is turning into a bit of a dear diary structure, but I'm hoping that others that are trouble shooting or learning about suspension settings can follow the same steps that I'm going through and have a better understanding. I won't be able to speak to the shop anytime soon (It's Easter long weekend here and I'm moving house soon) but I'll definitely update after that - especially if a new spring sorts my concerns.