There is a dynamic in the worldwide marketplace that is worthy of mention, selling outside your appointed territory over the internet. A company may have a fantastic website / webshop claiming they are the second coming of Christ and discounting / devaluing product. With just a few mouse clicks and your credit card your new suspension gets despatched from Holland ( for example ) and is winging its way to ( for example ) to New Zealand. But pause to think..........
1) Sure you got a good price, but what didnt you get?
2) The seller has happily clipped the ticket but neither returns his profits into your local economy or employs your countrymen. He is doing nothing for your country and is only concerned about making a profit, you as the buyer are concerned only about the lowest price and have ''drunk the cool aide'' espoused by the website. Of course, everything is ''correct'' on the modern day version of ''the chattering classes''
3) The seller might have got the spring rate right but what if ( as so often happens ) the delivered factory internal valving is too aggressive for the roading conditions you are riding it on? You are up the creek without a paddle and as the seller is half a hemisphere away he is conveniently ''insulated'' by your displeasure. He will say that the valving is as delivered by the factory ( which it will be ) and insinuates thats as good as it gets. Bear in mind that most resellers are not highly experienced suspension technicians, they usually are very much not.
4) So you then have to locally find a technician highly experiened with the product that you bought offshore and didnt furnish your local economy with income. So you will pay the going rate and all of a sudden your purchase becomes quite expensive. It might be a YA570, it might be a reconstituted shock range built from scooter size parts( K-Tech ), it might be a Wilbers or a Penske, it could be anything . This nonsense happens more than you think. A handful of years back I had a customer who purchased an R9T Ohlins shock that told me he was buying it from a supplier in Europe because he could save NZ$150 on my sell price. I warned him that the delivered springing would be too firm for him but also the internal compression valving would be too firm. He ploughed ahead anyway believing the rhetoric of the seller that everything would be a land of milk and honey. Lo and behold about 2 months into his purchase he rang me and with meek voice told me that his shock was delivering poor ride quality whereupon I politely remined him that had he purchased the shock off my company within the price that I had quoted the shock would have been sprung and valved within that price to suit his personal stats, loadings and to suit our roading conditions. We duly sorted out his issues to a happy outcome, he was then at $400 more than had he purchased off my company in the first place.
I quoted Ohlins in this instance but we see these issues with so many brands of suspension. And I re-emphasise that if there are limitations ( such as shock sizing and internal componentry ) then it limits what is possible
5) As an exclusive distributor of 4 leading products we respect our distributor agreements in respect of appointed territory to sell product into, we DO NOT sell offshore and outside of the appointed territory. This is an old school etiquette and we make no apology for that. Our website sucks, in part because we are hands on delivering tuning and servicing suspension all individualised for our customers with best settings to suit our roading conditions. Personally I have nothing but totally unbridled contempt for those who sell outside of their appointed territory. A number of years back there was an American reseller discounting Ohlins product around the world, after doing a lot of damage around the world it all came to a grinding halt when this brazen smart alec was prosecuted by the IRS for tax evasion that was likely between 1 to 1.5 million $US. Subsequently he was jailed for I think 3 to 3.5 years, many would say that wasnt enough and I make no apology in stating that I hope he had a very rough time in prison. When resellers like this despicable example of humanity are larger than life this normally raises a red flag.
Doubtless there are many internet purchasers happy with their product, but there sure as hell are MANY that are not. Certainly the internet resellers are very happy with their spreadsheets.