Just hit 4k miles and took my bike to get a new rear tire. The tire was first installed the wrong direction, and the wheel was scratched. When I brought it back the same tech got his hands on it and somehow stripped the chain pullers and possibly cross threaded the axle nut. I need a new axle, nut, and chain pullers at least. The bike is totally out of commission. They called around and couldn't find the parts available to order anywhere basically leaving me SOL. The shop did offer me to take home one of their personal bikes but I feel weird about that. Pretty sure that tech got fired yesterday. Any suggestions on where I should go from here or where I could find the parts I need would be greatly appreciated. Also I am a go with the flow passively nice guy so it is hard for me to be assertive and demanding.